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Knowledge Intelligence

CSL Knowledge

Turn operational knowledge into a usable resource.

CSL Knowledge helps organizations structure, document, validate and retrieve operational knowledge so it remains accessible, understandable and maintainable over time.

Request a demoExplore the knowledge lifecycle
CSL Knowledge search showing a typed query and the suggested internal sources returned, with their associated record

The starting point

Knowledge exists. The challenge is finding it and knowing when to trust it.

Procedures, business rules, internal practices, documents and expertise are often spread across files, messages, shared folders and knowledge held by individual team members.

  • Scattered information

    Files, messages and shared folders each hold part of what the organization knows.

  • Knowledge dependent on individuals

    Some of it exists only in the heads of a few people.

  • Difficult content maintenance

    Without an owner or a review date, content ages unnoticed.

  • Unclear reliability

    Nothing shows whether a piece of information was reviewed, or when.

Knowledge lifecycle

Structure the knowledge lifecycle.

CSL Knowledge treats operational knowledge as living content with sources, ownership, status and a review lifecycle.

  1. Capture
  2. Structure
  3. Document
  4. Source
  5. Validate
  6. Publish
  7. Retrieve
  8. Review

Structure and governance

Centralize knowledge without losing context.

Knowledge can be organized as domain records linked to their documents, sources and contextual information.

  • Knowledge records
  • Documents and files linked to records
  • Categorization
  • Jurisdictions
  • Contextual information

Governance

Know who creates, validates and maintains knowledge.

CSL Knowledge associates content with ownership and status so information that has not been reviewed is not presented as a definitive reference.

  • Drafts
  • Validated content
  • Ownership
  • Statuses
  • Validation workflows
  • Flagging

Sources, search and assistance

Keep knowledge connected to its sources.

Operational knowledge is more useful when its origin, its status and the date it should be reviewed can be understood.

  • Sources
  • Confidence levels
  • Review dates

Find useful information faster.

Search provides access to structured content without having to know in advance where the document or the record lives. Filters cover document type, tags, country, jurisdiction or topic, depending on available content.

  • Search
  • Filters by context and metadata
  • Structured results
  • Navigation to records
  • No-result search tracking

Assistant

Explore knowledge in context.

The CSL Knowledge assistant is designed to use the knowledge available within the environment while preserving content controls, sources and validation context.

  • Conversational search
  • Use of available knowledge
  • Contextualization
  • References to content
  • Controls tied to validated content

Maintenance and analytics

Identify what the organization has not documented yet.

No-result searches and flagged content can help identify the topics for which the knowledge base needs to be extended or updated.

  • Missing topics
  • Update needs
  • Continuous improvement of the corpus

Monitor knowledge quality and usage.

Tracking the corpus shows which content is consulted, which needs review and where the base should be strengthened.

  • Analytics
  • Tracking of validation status and content requiring review
  • Corpus tracking

Roles

Roles aligned with the knowledge lifecycle.

Responsibilities around knowledge are split across distinct roles, according to the permissions defined within the organization.

  • Reader

    Views the knowledge they have access to.

  • Contributor

    Contributes to creating and updating content.

  • Validator

    Takes part in validating knowledge.

  • Admin

    Administers the environment and its permissions.

Governance and AI

AI does not replace governance.

Assisted search and knowledge exploration remain part of a system where content can be sourced, reviewed, validated and maintained by the people responsible for domain knowledge.

Use cases

Designed for organizations where domain knowledge matters.

  • Internal procedures
  • Business rules
  • Operational documentation
  • Technical knowledge
  • Internal processes
  • Specialized reference bases
  • Knowledge transfer between team members

Interfaces

An environment built around knowledge.

CSL Knowledge record with summary, governance panel and the linked reference document
Knowledge record and linked documentationStructure knowledge with context, sources and status.
CSL Knowledge assistant returning validated internal records in answer to a question, with their tags
Controlled knowledge assistantExplore available content through a controlled conversational experience.
CSL Knowledge record administration with lifecycle statuses, owners, confidence levels and review dates
Knowledge validation and governanceOrganize knowledge review and validation.
CSL Knowledge monitoring with most-viewed records, no-result searches and corpus activity
Usage insights and knowledge monitoringTrack usage, maintenance needs and content requiring attention.

Make organizational knowledge easier to use and maintain.

Discover how CSL Knowledge can help structure, govern and retrieve your organization's operational knowledge.

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